We stand behind the quality of every King Cake we bake.
If your King Cake arrives with a genuine quality problem involving
freshness, condition, or workmanship, contact us within 24 hours of delivery and we’ll make it right.
Depending on the situation, we may offer:
- a replacement cake
- a refund of the cake price
- another appropriate solution
To help us evaluate the problem, we may ask for:
- your order number
- a photo of the cake
- a photo of the shipping box or packaging
What the guarantee covers
- Freshness issues
- Product defects
- Problems with the cake itself
- Damage or quality issues caused before shipment
What it does not cover
- FedEx or carrier delays
- Weather-related delays
- Incorrect or incomplete shipping addresses
- Missed deliveries
- Packages left outside after delivery
- Problems caused by decorating the DIY cake after delivery
Shipping problems are handled separately under our shipping policy.
Need Help?
If something isn’t right, please contact us as soon as possible. We want the opportunity to make it right.
CONTACT KINGKINGCAKES at kingkingcakes@gmail.com