We ship using FedEx for all king cakes and other products on the site. Normal delivery time is 2 days. If a king cake is damaged in transit, a claim can be made directly to FedEx. We can not guarantee how successfully a king cake will be delivered, but FedEx does. Statistically, only about 1.5% of king cake deliveries experience a problem.
If you are unhappy with an item please email us at firstname.lastname@example.org. Include your Order #, Name, Phone # and an explanation of the problem. A Customer Service Specialist will contact you within 1-2 business days.
Refunds or replacements will only be given if your order arrives damaged. Claims must be made within 10 days of receipt of package. All packaging should be kept in case the shipping company needs to inspect the package.
If your order arrives late due to a shipping company (UPS, FedEx, USPS, etc.) delay you will be credited for shipping charges. This does NOT apply to delays due to weather or delivery attempts that are unsuccessful.
Hospital / Hotel Delivery
Deliveries to hospitals and hotels are not recommended. These shipments normally go to a general receiving department before being routed internally to the patients and/or guest rooms; Therefore, we do not guarantee hospital/hotel deliveries. Sorry, no refunds will be given if the patient and/or guest checks out or cannot be located.
Orders sent to a wrong or incomplete address are not guaranteed. Additional fees apply to fix and forward the package to the correct address.
Once a delivery attempt has been made it is the responsibility of the customer to make sure the package is accepted. We do not guarantee delivery will be made if there is no one home to accept a package or if the shipping company is unable to deliver a package. Some packages require a signature, while others may be left at the door.
Food items and perishables cannot be returned.